Refund Policy (Consultations & Orders)

Last Updated: 2025

Teleconsultations

Refunds per Cancellation Policy; full refund for provider-side failure (e.g., technical failure preventing service delivery, unavailability, or licensing issue).

Marketplace Products

Defective/incorrect items—report within [[7]] days for free return/replace/refund; certain categories (opened personal care/cosmetics) are non-returnable unless defective.

Method & Timing

Refunds to the original payment method within [[5–10]] business days after verification.

KSA Legal References:

  • PDPL & Implementing Regulations; Personal Data Transfer Regulation (SDAIA).
  • E‑Commerce Law & Implementing Regulations (Ministry of Commerce).
  • Electronic Transactions Law & Implementing Regulations (Digital Government Authority).
  • Telehealth/Telemedicine Rules (MOH / Saudi Health Council).
  • SAMA Cybersecurity Framework & PCI DSS payment security requirements.
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